You’ll find the answers to some of our most frequently asked questions below. However, please reach out at any time if you have any other questions, we are here to help.

 

1. When will my order be despatched?

This will depend on where your order is being delivered to and what time you place your order as follows:

Metropolitan Melbourne

For local metropolitan Melbourne deliveries we have a:

  • ‘North’ zone – Red
  • ‘Either’ zone – Dark Grey
  • ‘South’ zone – Pale Grey

You can view on the map where your delivery address falls.

Our driver delivers to the North and Either zones every morning Monday to Friday. They then deliver to the South and Either zones in the afternoon for orders placed before 10.30am.

If you are in the North or Either zones and order before 4.30pm, you’ll receive your delivery the following morning.

If you are in the South or Either zones and order after 10.30am, it will be the following business day.

Metropolitan Sydney

For local metropolitan Sydney deliveries we have a:

  • ‘North’ zone – Red
  • ‘South’ zone – Pale Grey

You can view on the map where your delivery address falls.

Our driver delivers to the North zone every morning Monday to Friday. They then deliver to the South zone in the afternoon for orders placed before 10.30am.

If you are in the North zone and order before 4.30pm, you’ll receive your delivery the following morning.

If you are in the South zone and order after 10.30am, it will be the following business day.

Metropolitan Brisbane & Gold Coast

When orders are placed before 10am, they will be despatched same business day. If placed after 10am they will be despatched the next business day.

 

All other national delivery locations

All deliveries that fall outside the Metropolitan Melbourne, Metropolitan Sydney and Metropolitan Brisbane & Gold Coast zones mentioned above, will be despatched same day using TNT if ordered before 1pm.

When orders are placed after 1pm, they will be despatched the next business day.

2. Can I pick my order up?

Yes, pick up is possible at all of our warehouses. You can select the ‘I want to pick my order up locally’ option when checking out online and select the pickup location. It’s free to pick your order up.

Our warehouse locations are as follows:

  • Melbourne: 31 Jersey Rd, Bayswater VIC 3153
  • Sydney: Unit 3, 19 Holbeche Rd, Arndell Park NSW 2148
  • Brisbane: Unit 2, 9-11 Guardhouse Rd, Banyo, QLD, 4014

Please ensure all the products you have ordered are available from your preferred warehouse.

Allow 30 minutes for your order to be prepared. Please note that larger orders will take longer – you will be provided an ETA within 30 minutes.

 

3. How can I view product pricing?

You need to login to our website to view product pricing.

If you don’t have a Web Login, you’ll need to register for one. We’ll generally accept your request same business day and you’ll be provided with a password to login. You can then view pricing on all products.

 

4. How can I view stock levels?

Anyone can view stock levels on our website at any time. You can search for a product (either using the navigation or the search function) and click on a product SKU. The product page will then open and the stock quantity will appear, along with the Technical Spec Sheet button.

 

5. How can I purchase from you if I don’t have a Trade/Company Account?

You don’t need a Trade/Company Account to purchase from Eltech. You can easily pay using credit card via our website.

You’ll need to login or register for a Web Login if you don’t have one. We’ll generally accept your request same business day and you’ll be provided with a password to login. You can then easily shop and check out securely online using your credit card.

 

6. How can I pay my Trade/Company Account?

We accept payment by:

  1. EFT – Our bank details can be found on all invoices and statements
  2. Credit Card – We accept Visa, Mastercard or AMEX (no surcharges apply). Give us a call on 1800 007 458 during business hours to pay by credit card.

 

7. How can I get a quote?

There are a few different ways you can get a quote.

You can:

  1. Login and add all the items to your online cart. When you view your cart, it provides a breakdown and total.
  2. Login, create and save a new quote using the ‘Project Quotes’ functionality which can be found under ‘My Account’.
  3. Email our sales team
  4. Reach out to your Business Development Manager for a quote.

 

8. How do I get a product technical specification sheet?

Our technical specification sheets can be found online by clicking into a product SKU where you’ll find a ‘Download Spec Sheet’ button. This will open the spec sheet as a PDF document.

 

9. How do I return a product?

If you’ve been supplied an item incorrectly, or believe a product is faulty, you can return it to us, along with our Goods Return Form and we’ll help you out.

 

10. Am I speaking to a real person on your web chat?

Yes, our web chat is currently only available during business hours and you’ll be communicating live with our Customer Service representatives in our Melbourne office.

What Our Customers Have to Say

I always tell the boys to use Eltech wherever we can, because we get what we need, when we need it. You guys have a service second to none”

Brolec

We’ve been using Eltech for several years now and the sales and services they provide are exceptional. Goods are always dispatched the same day regardless of the order size, with overnight freight for a fast turnaround. Product pricing is very competitive without sacrificing the quality and they keep us well informed of new products or changes.”

Mark Vella
Director - Elec Mech Services

You guys, as always, exceed expectations and offer fantastic turn around and service. Please pass on to the team.”

Adrian Kowal
Director - Kowelec

We’ve used Eltech for over 5 years and they are one of our best performing suppliers. Anthony and Ashley have infused a solid ethic of customer service and enthusiasm into their family run business. We receive incredible support for not only active projects but also procurement planning for future projects. We consider Eltech as a “partner” rather than a supplier.”

Ben Lambert
Electrical Designer - Power Link Solutions

I just wanted to say a big thank you to the Eltech team as I am a reasonably new customer. The good prices and quick deliveries on products have been great.”

Cameron Johnson
DDC Technician - Airmaster